- Each negative review costs businesses £1,847 annually in lost revenue
- 22% of potential customers are lost after just ONE negative review
- Businesses with 4.2+ stars get 3x more visibility than 3.8-star competitors
- Only 1 in 10 satisfied customers leave reviews naturally
- 1 in 4 unhappy customers WILL definitely leave a review
- Result: 77% of businesses let their reputation be shaped by the vocal minority
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